Regarding the booking...

What is a shared transfer or shuttle?

The shuttle consists of a transfer by bus or minibus shared with other users. It is possible for operational reasons to travel in a smaller vehicle, but it is not the most common.

In case of an outbout transfer from hotel to the airport, as a transfer shared with other passengers, the pick up time for the way back to the airport is decided according to your flight departure time. This make sense 'cause the other passengers who are traveling with you, needs to be grouped by hotel and pick up time could not be decided by every customer for obvious reasons of operative resource planification. The reason for a shuttle is to group all those passengers who go to the same tourist destination and offer them a service as economical as possible, for that reason the transfer could not be personalized for every passenger.

Depending on the location of your destination and the route taken by the assigned vehicle, intermediate stops may be made between pickup and final destination to drop off other customers.

For reasons beyond our company, and because there are areas with traffic restrictions, the municipalities of each municipality have stipulated several pick-up points from where you must walk to your hotel. Check here your pick-up point if you are staying in Sant Antoni - check here your pick-up point if you are staying in Santa Eulalia-Es Canar.

Upon arrival at the airport, head to office 230-Dipesa Group (view map).
Once you deliver your confirmation voucher there, your driver will be waiting for you.

What is a standard or private transfer?

In the private transfer you will travel directly to your destination without sharing the vehicle with other passengers.

Upon arrival at the airport, head to office 230-Dipesa Group (view map).
Once you deliver your confirmation voucher there, your driver will be waiting for you.

What is a premium or VIP transfer?

In this type of service it is you who chooses the luxury car in which you want to go to your destination. Furthermore, amenities will be included on board, such as water and wipes. If you need to make any special request, you can do it by mail, phone or WhatsApp.

In case you have booked an arrival transfer at the airport, a driver from Luxive (the luxury brand of our company) will be waiting for you in the arrivals hall of the airport with a sign with your name.

What happens if I carry a lot of luggage?

In the shared transfer, each passenger is allowed to carry a suitcase and a handbag. If you carry a lot of luggage (many suitcases, bicycles, etc.) you must book a private transfer and make it appear in the booking process.

What happens if I cancel my booking?

You can cancel your booking at any time without charge up to 24 hours before your transfer.
If you have had any major problems with your trip, missed your flight, etc. you can write to us at This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us by phone or WhatsApp.

I have reduced mobility, can I travel with you?

Of course, although it is important that you let us know during the booking process by indicating it in the field “Observations”, since not all our vehicles are adapted. We have vans and minibuses adapted to transport up to 7 wheelchairs.

What happens if I do not find my hotel listed during the booking process?

You can include a custom address by clicking on the "Villa" box that you will find under "Round Trip". By adding the street or clicking the location directly on the map we will be able to know where you are going.

Can I book a transfer from one hotel to another?

Of course, although shared transfer is not available for this type of service.

Regarding payment...

What does the price include?

The price includes the contracted transfers, in addition to the loading and unloading of all the suitcases in the vehicle by our driver.

In addition, premium or VIP transfers include on-board amenities such as wet wipes or water.

Does my child have to pay for the transfer?

Only in the event that it is older than 2 years and you hire a shared transfer, since the price is per passenger and we must charge for each seat occupied. This way we also know how many seats are free in each coach. In the event that your child is under the age of 2 and travels in the arms of the mother or father, the transfer will not be charged.

In transfers where you travel alone in the vehicle (private and VIP transfer), it is important for us to know if you are traveling with a child to be able to put a baby seat or a lift, always subject to availability. If you prefer you can also bring the baby chair or lift yourself.

Can I pay in cash?

No. Drivers cannot charge customers for the transfer, so you will never be charged for the transfer in cash.

How can I pay?

On our website we accept VISA, MasterCard, American Express, PayPal and Bizum.

What happens if I do not receive confirmation via email after making the payment?

You can contact us by email, phone and/or WhatsApp, although we recommend that you check your Spam folder.

Upon arrival...

What should I do if my flight arrives late?

If you have booked a shared transfer service, we will accommodate you in the next coach that has space for the transfer to your destination.

If you have booked a private or VIP transfer service, when you arrive we will provide the transfer as if nothing had happened.

How long should I wait at the airport from the arrival of my flight?

If you have booked a shuttle or shared transfer service, the maximum waiting time at the airport is one hour from the moment we meet you at our counter.

This is because in the shared transfer may group all those passengers who arrive on different flights, but who are headed to the same tourist destination.

If you have booked a standard or premium transfer service, it is the driver who should be waiting for you at the airport.

How do I find the vehicle at Ibiza airport?

If you have booked a shared or private transfer service, after you have picked up your luggage, go to office 230. You can easily find our counter by heading to the right from the baggage carrousel as it is the last Office you will find on the left before exiting (view map). Ask our office staff and they will tell you how to get to your car or who will be your driver.

In the case of having booked a premium or “VIP” transfer, it will be the driver who will wait for you in the arrivals hall with a sign with your name.

Regarding the transfer...

I forgot something in the vehicle, How can I get it back?

Contact us directly at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us by phone, giving the details of your booking, as well as the item you have lost. Once the item is located we will contact you to coordinate the collection at our offices, take it to the hotel if possible, or send it home after payment of the shipping costs.

Can I have the same driver to and from?

In the premium or “VIP " transfers we try to make it so, but in the shared and private transfers we can not guarantee it. If you want to contact us by mail, phone or WhatsApp, we will do everything possible to make it so.

Can I bring pets or animals in the transfer?

Guide and assistance dogs are accepted on all transfers. Pets can only travel in premium or “VIP " transfers and always inside their carrier.

Upon departure...

I've booked a shared transfer to the airport. Why is my hotel pick-up so early?

Pick-ups for shared transfers are organized so that all passengers can arrive on time for their flight. You can be picked up up to 4 hours before the departure of your flight.

My pick-up time is approaching and I'm not ready yet, how long will the driver wait?

In case of shared transfers or shuttles, the driver will wait for 5 minutes as a courtesy, 10 minutes in the case of private transfers and 45 in the case of premium or “VIP” transfers.

In any case, our drivers are instructed to enter the reception to pick up customers as long as the pick-up is not made at a meeting point and they can park the vehicle in a safe place. If you think you are going to be late, you can notify reception so that the driver is informed and can wait a little longer, or directly contact him through the driver's phone, which you can consult in the link provided at the booking confirmation.